The concept of customer relationship marketing as factor of competitiveness in the field of knowledge intensive business services

Bagdonienė, Liudmila,  Kunigėlienė, Dalia,  Jakštaitė, Rasa,  The concept of customer relationship marketing as factor of competitiveness in the field of knowledge intensive business services. // Social Sciences = Socialiniai mokslai / Kaunas University of Technology. Kaunas : Technologija.. ISSN 1392-0758. 2007, nr. 3(57), p. 7-15.